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Bug forum feedback

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This Post:
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133090.1
Date: 3/2/2010 2:02:12 AM
Overall Posts Rated:
8080
Every now and then users that post bug reports are affraid that their posts are not read as they do not recieve any feedback. Then they post again and evetually a BB comes in and states something like this (132686.10):

We are reviewing this - please do not continuously post, as soon as someone sees it, we start reviewing.


One of the most important thing for maintaining happy customer is that they feel that their issues are taken care of or at least that they are read. At the same time I can understand that it might feel like it steals time from actual bug fixing to give individual replies.

Therefore I have a small suggestion; whenever a bug report thread is read by a BB the thread should automatically be marked up in someway (e.g. a star along the thread title or changed color). In this way posters at least now that their posts are read, which should give them some confort at least.

This Post:
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133090.2 in reply to 133090.1
Date: 3/2/2010 5:36:13 AM
Overall Posts Rated:
522522
I like this idea. However, I think it should also apply to the suggestions forum.

From: Edju

This Post:
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133090.3 in reply to 133090.1
Date: 3/2/2010 12:16:54 PM
Overall Posts Rated:
303303
I will try to do a better job of this, absolutely.

NO ONE at this table ordered a rum & Coke
Charles: Penn has some good people
A CT? Really?
Any two will do
Any three for me
Any four will score
Any five are live
From: chespirito

To: Edju
This Post:
00
133090.4 in reply to 133090.3
Date: 3/3/2010 12:54:54 AM
Overall Posts Rated:
8080
Good luck! Note that it was not really meant as a negative critisism, I completely understand the problem. I just thought this could be a simple way to get a little bit extra feedback for the users.