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Supporter very unsupported (thread closed)

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From: Pallu
This Post:
22
175611.1
Date: 2/23/2011 10:23:14 AM
Overall Posts Rated:
2525
I have been a Supporter since joining BB in Season 3.

My current Supporter package is running out today.

I have paid for a prolongation on February 3rd (21 days ago). My Supporter has not been prolonged until today.

I have written a first PM asking for support to the designated BB-Team-Member on February 10th and a second one on February 16th. They are ignored, unopened. This is very disrespectful and annoying.

Last edited by Pallu at 2/23/2011 10:27:41 AM

From: Pallu

This Post:
00
175611.2 in reply to 175611.1
Date: 2/23/2011 10:27:15 AM
Overall Posts Rated:
2525
Oh, and just in case (from my message to BB):

I have used Webbilling to prolong my Supporter.

My account was debited on February, 3.

The transaction data was:
BID001026165X038793060
PAYBYCASH 124779758

This Post:
00
175611.3 in reply to 175611.2
Date: 2/23/2011 11:40:05 AM
Overall Posts Rated:
887887
Hi Pallu!
Sorry for this. The BBs will look into your message soon. I've reported it.
Did you check your payment at pay by cash?

This Post:
00
175611.4 in reply to 175611.3
Date: 2/23/2011 4:08:37 PM
Overall Posts Rated:
2525
Thank you! I'll send you the payment data in a PM.

From: Pallu
This Post:
00
175611.5 in reply to 175611.3
Date: 2/24/2011 2:09:55 AM
Overall Posts Rated:
2525

I have been helped immediately now, the BBs are seeing to it and I appreciate it.



From: Edju

This Post:
00
175611.6 in reply to 175611.1
Date: 2/28/2011 12:33:58 PM
Overall Posts Rated:
303303
I'm sorry, I've been away for some time, otherwise I would have addressed this immediately.

NO ONE at this table ordered a rum & Coke
Charles: Penn has some good people
A CT? Really?
Any two will do
Any three for me
Any four will score
Any five are live
From: Pallu

To: Edju
This Post:
00
175611.7 in reply to 175611.6
Date: 3/6/2011 7:29:47 AM
Overall Posts Rated:
2525
Thank you.

This Post:
00
175611.8 in reply to 175611.7
Date: 3/13/2011 3:27:14 PM
Overall Posts Rated:
9696
since this seems resolved now, I'll close the thread.

some additional advise:

when anyone notices that a prolonging of supporter takes unexpectedly long:

first check the method of payment, and if the payment was succesfull,
if so, contact a local GM, or if there is no local GM, any GM.

The GM will bring it to the BBs attention as soon as possible.
Mailing a BB is no abuse, but they get so many mails, and are so busy worknig on the game that you risk your mail being read a lot later, and your problem is being dealt with a lot later, then when you contact a GM!

They are not your friends; they dispise you. I am the only one you can count on. Trust me.