BuzzerBeater Forums

There's only a few BB's, most are either asleep right now or at their full time job. Just go do something else for a while =)

I remember reading this argument from you or someone else before, and I'm sorry, but that just doesn't quite cut it in my book. Irrespective whether the BBs hold other full time jobs, this game is a business. you support it by buying supporter. I support it by clicking on an occasional ad. both amount to the same thing: we are customers, and we should be able to rely on a decent level of professionalism, which for a game run globally means some kind of manning of the site something approaching 24/7.

It boggles the mind that they would spend resources on advertising the game on the NBA website to increase their user base, when they are so evidently struggling to keep their back end operating even close to satisfactorily with the current user base. this may go some way towards explaining why those user gain figures we saw when the ads were run proved so transitory.

an occasional bug or delay? sure, no sweat. bugs and delays seemingly becoming the norm? that is a problem, and one you cannot just dismiss with a comment to the effect that the people who own the business of which you are a customer have better things to do (i.e. holding other jobs)

Nomatter what we said, all we hope is this game will be more and more populared.

I can't believe our patience is the only thing what BBs need.

Even if we didn't pay for the supporter, we should point out the fact:training system is one of the most important things in this game, and frequent delay is the bad thing esp. for the new managers in BB world.

its just something we have to deal with on occasion.

on occasion...maybe every other week would be a better phrase to use...or Every third week you training will be on time....hahahaha
3 hours late is pretty late...my PL game starts at 9pm Japan time and three weeks ago it still wasn't fixed by then...I'm not so much worried about the pops, I'm waiting for the GS changes..If they don't change before my game...I will probably lose...Come on BB's work your magic

If you want to get your knickers in a twist, that's entirely your choice.

I'll go watch the football and check later.

All online games are subject to occasional outages and problems, even multi-billion dollar companies like Blizzard/Vivendi suffer unexpected outages sometimes (and then get MILLIONS a month in subscriptions), it's just a fact of online gaming. Deal with it.

the key difference is that the Blizzards/Vivendis of the world would have had a 'we are looking into this' message up hours ago.

They also have the resources (ie. 100's of programmers and admins working all hours of the day).

Look at things with a bit of perspective here.

such a message is up. I agree with the others...as long as it is updated before gametime, there really isn't a problem It's a matter of managing expectations. If the manual said that training would update by 15:00 local time, and some weeks it happened at 13:00 local time, everyone would be saying "wow, this is amazing, it is two hours early!!!!!"

Look at things with a bit of perspective here.

for my money, that is exactly what I was doing. if you dont have the resources to adequately run a game across all time zones, dont do it, or at the very least make it clear to your customers that they should only expect to see any kind of support within standard Boston office hours (and then only in between meetings when the BBs have some time away from their 'real' jobs).

what got my knickers in a twist, to use your expression, was the premise that the latter would be deemed an even close to reasonable excuse for a poor support structure on something marketed as a global game.

Let's make it clear. You don't pay any money. You "click on some ads", but you don't pay any money.

They try and fix problems as soon as they possibly can. It's not like they wait days to let us know.

Again, they are doing the best they can with what they have. If it means having to wait 2 hours before we find out what's going on, then so be it. They don't have 1000 admins looking after the site and they don't have the ability to work on things right away, but they try. That's the most important thing, they try, and they care about the game. I don't think they get any pleasure out of these delays, but all they can do is say sorry, fix the issue and hope it doesn't happen next time.

People expecting an explanation 5 minutes after something is delayed are being a bit optimistic.

Ugh, quit whinging.

I know a simple solution for this "bug". write the time in weekly schedule as interval.