BuzzerBeater Forums

Plm and kaygee,

Unfortunately, unexpected downtime can occur and our policy is not to affect transfers after the fact. We do our best to postpone transfers if we can catch them in time, but this is one of the sad truths of online gaming.

kaygee -- we always recommend that people set a starting price for their transfers that they would not be unhappy receiving for the sale, especially for expensive players. In that case, if there are unexpected downtime issues on the site, you don't risk what happened this time. Though I'm sure it's not what you had wanted to hear, this is the fairest response we can offer and the only acceptable policy we have in this regard.

Plm -- The player was returned to you since he was never sold. While it's little consolation, I expect that the value will not drop substantially compared to selling him at the start of next season.

We will continue working on all downtime issues to ensure they are as infrequent as possible. We really do try our best with the resources we have available. Thank you all for your continued patience.

Is there some way, for the future, where any downtime automatically triggers a half an hour increase in the deadline of all staff and player transfers?

I still think that you (and many others here) misunderstand what I am trying to say. I do not want you to affect the transfer and I do not want that player back. I am looking for a compensation and I am sure that would be the only fair solutuion for this problem.

I would NEVER have made any complaint on ANY price if it had been the result of a fair bidding process. The initial price of the player on the market has nothing to do with that. I chose to put him on the market on a low price because I wanted to sell him EXPECTING a FAIR market bidding process. That is not against the rules of the game, I did not violate any rules, the problem is that I was treated differently from others. Others at this moment have, and at any time in the past had the access to an unaffected market, I did not.

What you say is not much more than a grain of sand in a desert, this is not the first time it has happened and you still don't have a plan to solve it (I am sure you do not want to have any that's all...).

I would NEVER have made any complaint on ANY price if it had been the result of a fair bidding process. The initial price of the player on the market has nothing to do with that. I chose to put him on the market on a low price because I wanted to sell him EXPECTING a FAIR market bidding process. That is not against the rules of the game, I did not violate any rules, the problem is that I was treated differently from others. Others at this moment have, and at any time in the past had the access to an unaffected market, I did not.

You're missing Mark's point. Part of the expectation when you put your player on the market is that technology may fail. Therefore, when you're listing anyone below the price you expect to get, you're doing this at your own risk.

Granted, the BB team does all possible to prevent unexpected failure, but it will still happen occasionally. BB does not have a policy of handing out compensation, but transfer deadlines have been extended, when possible. In this particular case, it wasn't possible. While the situation is unfortunate, it's part of the reality of online games.

Thank you for the answer!
Even if i think in the story I loses enter 300k and 500k and that I am not competitive for the PO

Of course, I do not want anyone to forecast system malfunctions, internet failures and etc. These phenomena cannot be predicted, they just happen and cause unexpected damage. I do not expect miracles...

What I would be happy about is you having a better plan how to handle and settle these situations after the problem has occured and the damage has been done. A logical compensation plan would do, that would not help me now, I know that. But I am rather talking about the future and not the past.

I know that this is not the first time it has happened, at there will be problems in the future. We all would be happy without them but they will occur. One time in the past I was denied to make a bid as well, and to tell you honestly, I was more angry than I am now. That player had an owner as well... Without fair market access...

Think about it... I am sure it is important. Policies are good, but measure are better...

Hello,

i got a problem today, because i couldn't reach the website ! I'm not shure if this was my own or your problem, but maybe the errormessage i received from Firefox can help to solve the problem.

Everytime the site was available for me and i clicked on a link, a little window with the message "changeheight: 1056" opened.

The number after changeheight changed every time the site loaded new.



Last edited by EGM-Essener at 6/19/2010 1:46:57 PM

Ok, thanks for the quick answer.