Let's make it clear. You don't pay any money. You "click on some ads", but you don't pay any money.
They try and fix problems as soon as they possibly can. It's not like they wait days to let us know.
Again, they are doing the best they can with what they have. If it means having to wait 2 hours before we find out what's going on, then so be it. They don't have 1000 admins looking after the site and they don't have the ability to work on things right away, but they try. That's the most important thing, they try, and they care about the game. I don't think they get any pleasure out of these delays, but all they can do is say sorry, fix the issue and hope it doesn't happen next time.
People expecting an explanation 5 minutes after something is delayed are being a bit optimistic.