BuzzerBeater Forums

Sure, you are right about the problem being here longer, even before I became BB Patrick as you say. Yes the communication was far from optimal before, but that's exactly the reason why Edju and I are here now. We aren't developers, we can't program whole BB. We can increase the communication, the in game problems and thus decrease the time of problems being fixed. We can notify the developers earlier, they got more time to work on the back-end problems instead of responding in threads here.

Hattrick got a few community guys for a long time already, like HT-Tjecken. So long story short, I hope we can improve this communication to you guys, and I'm convinced we can. I could have seen this playoff problem way earlier that day, but unfortunately I didn't, I missed the thread when I logged in early. If I managed to see it earlier this problem (not the others about updates running late) wouldn't have been as big as it was now. When I saw this at first (I'm in European timezone, so I should see these way earlier than BBs who were just awake when the problems started at 9 AM USA Time), it was 15 minutes after my game should start at 7:15 PM my team, 1:15 PM USA time. This means we were behind more than 4 hours, the game engine needed to catch up 4 hours of games asap. This is impossible to do it any quicker than we did now.

I appreciate all the feedback you, and everyone else, gives. That's what keeps us and BB improving. Just as I think we can communicate things more effectively now.

Last edited by BB-Patrick at 3/15/2010 5:13:17 PM

yes. that is what i was trying to say with my post. not so much criticism, you can tell communication is already better. I have said in posts before and how critical i sometimes i am, when I say something nice i am not trying to be sarcastic.

on occasions I have defended the first 2 BB guys (sorry bad in remembering names), because running the show with 2 people I do imagine is hard, I even defended on a few occasions the fact that games were running slow, the original 2 BB guys are from the USA, and they need to sleep too, so when such problems start (the first games starting), they are fast asleep, so we need to be patient...

i also didnt mean it sarcasticly when I said i have gotten used to the current problems, always being logged out and having training updates being later than we are used too, is annoying, but it isnt game breaking and i prefer cheaters to be banned etc or a more realistic game engine than these kind off problems to be fixed, but if both could be done, that would be nice too.

i appreciate your answer bb forest. i hope more people will read it and understand the scale off the issue... i also hope this game will continue to grow and if you check my activity online, despite my criticism I do enjoy this game, it doesnt mean that I accept no or flawed communication.

I am sure with the extra staff, communication will improve and that to me is more important than a quick fix, because I do believe eventually things get fixed and I do realise the time and work BB forest and the other BB have put in to create this game is huge...

thanks for the update guys and good luck with fixing the problem...

Sure, you are right about the problem being here longer, even before I became BB Patrick as you say. Yes the communication was far from optimal before, but that's exactly the reason why Edju and I are here now. We aren't developers, we can't program whole BB. We can increase the communication, the in game problems and thus decrease the time of problems being fixed. We can notify the developers earlier, they got more time to work on the back-end problems instead of responding in threads here.

Hattrick got a few community guys for a long time already, like HT-Tjecken. So long story short, I hope we can improve this communication to you guys, and I'm convinced we can. I could have seen this playoff problem way earlier that day, but unfortunately I didn't, I missed the thread when I logged in early. If I managed to see it earlier this problem (not the others about updates running late) wouldn't have been as big as it was now. When I saw this at first (I'm in European timezone, so I should see these way earlier than BBs who were just awake when the problems started at 9 AM USA Time), it was 15 minutes after my game should start at 7:15 PM my team, 1:15 PM USA time. This means we were behind more than 4 hours, the game engine needed to catch up 4 hours of games asap. This is impossible to do it any quicker than we did now.

I appreciate all the feedback you, and everyone else, gives. That's what keeps us and BB improving. Just as I think we can communicate things more effectively now.

Absolutely - effective communication is something that needs to be improved and that is Patrick and I's number one priority.

i understand that everything costs alot off money and time... and i do understand this game is more complex than hattrick and because off this needs more hardware, if it is a financial burden to upgrade, maybe it is time to raise the support with a small amount? i wouldnt mind paying like 10$ a year more, i dont know whether this would help if all supporters paid like 1$ a month more or not... but i would be more than happy to pay...

Won't start in Norway. Similar to tuesdays incident. Keep us up to date on the progress if you have a chance.

There is the same problem in Germany.

I've made a report on it. Hopefully we get some feedback soon.

We are looking at it, hope it runs asap. All games ran today untill 1 PM server time, the ones that should have started 20 minutes ago.

I've made a report on it. Hopefully we get some feedback soon.

This is being looked into, and hopefully we have a resolution shortly.

Thanks for the quick responses.