I'm not a salesman. I'm a teacher. That is my job. I teach English at a technical college.
I also volunteer (I suppose you could say I get paid $39.99 a year) to process new signups, investigate cheating reports, and try to help out on the forums and bbmail of BuzzerBeater , a completely free online basketball management game. I don't answer questions about bugs, or other things that I don't know about.
I didn't answer any of your questions because I have no idea what the answers are. I do know that you have been posturing very publicly about how you won't renew your supporter if such and such doesn't happen. I don't know you from Adam. We play in a fantasy basketball league together and you seem like a cool guy who knows his shit about hoop. Do you think that the developers are going to take a week off from their respective full-time jobs, fly to Boston from Europe and Asia, and have a closed-doors meeting about how to keep Yellow cake in the game? No, they aren't. Should they? No, they shouldn't.
There has never been a service or product invented that didn't have unsatisfied customers. Do you think the developers are using all of their available time and resources to improve this amazing game they created? I do. Do they have a lot of time and or resources? I doubt it. The original BBs are scientists with full-time jobs. I honestly believe they are doing the best they can and overall doing a good job.
If that's not good enough for you and your $39.99, so be it. I would always tell someone who isn't having fun doing something to give something else a try. Nobody wants you to leave and certainly the developers want you to purchase supporter. It makes 0 difference to me personally whether you do or don't. What I am tired of is you threatening to pull your $39.99 like it makes even the slightest difference to anyone but yourself.
Once I scored a basket that still makes me laugh.