i totally agree and understand what you are saying Ryan.
this is quite a new game and i have no doubt that you and the rest off the staff do everything that is possible to repair the problems when they occure, what myself and i have read other people saying the same thing is, that the amount of communication, the wording off the communication and more importantly the timing off the communication is what makes me raise questions and i would say others too...
i will try to explain to you in huge detail what it is that bothers me and i do hope you will give another answer than we cant work 24h a day and that you do all you can. this is quite clear and i really appreciate that. noone expects the BB staff to do this, but i wonder whether you guys have a proper plan to proactively tackle the problems.
I will give the example what I would have expected to happen today and not only today but already should have happened weeks ago.
training is late, this is a fact and something is causing this. fair enough.
country 1 (in the training list) resports at 0900 CET that training is 15 minutes late. at 0945 several countries report that training is late and the country at nr 1 reports at 0945 that training is late. at 1030 CET even more people mentioned training is late and the usual debates about whether you can mention this or not because if you do you are a complaining start appearing on the bugs forum. at the same time country 1 reports that training is just done and the next few countries still report training is late. at 1045 CET the first GM acknowledges the problem and says it will be looked at into due time. at 1130 CET a BB comes online and mentions that the BB staff is aware off the problem, they will try and resolve the issue and do their best to solve it. at 1145 there is finally a MOTD mentioning the problem.
Like I said, I do understand you guys have a life, this isnt a business that makes you rich, more something that started out off a hobby, and i do understand you guys never worked in Customer support cause else you would have dealt with certain things very differently. But what I do not understand is, why there is NO BB watching the process (this is the only explanation I have for MOTD and messages on forum to appear hours after the first delay was mentioned by users) at the time when the first training should be processed and the first 30 min or hour after that. If you BB staff are all in the states and this is not possible, than is it too much to as for to have a GM watch the forums and call a BB staff when training is for example delayed 30 min or 45 min or whatever? This is for me very difficult and to be honest impossible to understand... You do all you can to resolve issues, i totally believe that, but I do not believe you do all you can to proactively monitor them and start fixing them as soon as the delays occur. The same goes for game reports going AWOL after games, or financial updates going haywire.
I would like to know why you guys cant get this sorted out?
ps the training in england is almost 6 hours late and the MOTD is still indicating 2-3 hours....
Last edited by Astragoth at 10/28/2011 10:50:00 AM