Of course, I do not want anyone to forecast system malfunctions, internet failures and etc. These phenomena cannot be predicted, they just happen and cause unexpected damage. I do not expect miracles...
What I would be happy about is you having a better plan how to handle and settle these situations after the problem has occured and the damage has been done. A logical compensation plan would do, that would not help me now, I know that. But I am rather talking about the future and not the past.
I know that this is not the first time it has happened, at there will be problems in the future. We all would be happy without them but they will occur. One time in the past I was denied to make a bid as well, and to tell you honestly, I was more angry than I am now. That player had an owner as well... Without fair market access...
Think about it... I am sure it is important. Policies are good, but measure are better...