They have an opinion, their opinion is that is too early to judge the effect of cross-training.
Not having an opinion is not "having an opinion". Actually, as a survey designer, it seems to me that this questionnaire is actually biased to make you choose the option of "not having an opinion". But that's another issue.
Anyhow, I can tell you a little story. I used to work for a government department that had particularly low morale and very high staff turnover. They were forced to do an employee opinion survey to find out what the problems were and unfortuately I was brought in for the project. Myself and some expert statisticians told them to leave the "no opinion" numbers out of the analysis.
But because management did not actually want people to see that the employees hated their jobs, or actually make any effort to fix anything, they made sure to include the "no opinion" answers in all analysis. That way, it only looked like 25% of the people hated their jobs instead of 50%.
Last edited by HeadPaperPusher at 7/27/2011 7:53:57 PM
Run of the Mill Canadian Manager