apples and oranges
It actually isn't but whatever you say.
When you buy something online, if you get it shipped to you broken, it is reasonable for you as the customer to expect to be able to return it for a new non-broken item or to get your money back.
Apples and oranges indeed. An online purchase of an object presumes it arrives in good condition. It is clearly known that players get injured at random times, so there is no such presumption on a BB player. That, sir, is apples and oranges.