Why can't someone just fix the problem instead of everyone adapting to your needs.
It´s actually vice versa.
The company I´m working for IRL is running a cloud-based workflow system. It works perfectly fine on one version of a browser (a current one), doesn´t work at all with IE and works fine with pretty much all little ones. Now one day there´s a wave of updates, and everything changes with Firefox, IE, Opera within a few days. All of a sudden some key functions won´t work at all. While we try to find a way to fix it, the ONLY way to fix it instantly is to tell people not to use the newest version but the one that has been tested and which works fine.
Still, the failure is not on our end - the service works. It´s available, and it´s stable. It´s the users access site causing the problems, which is so not within our responsibilities. We can only recommend people to access using a certain system setup / browser / OS.
With the last big changes, before we even had an release to OUR software, Firefox launched another update which covered the problem, as Firefox ITSELF (or actually, the developers behind the release and the community using it) came to the conclusion that the part missing was KEY and has been left out for no good reason.
So in the end, our Service works fine with Firefox 19.02, almost not at all with Firefox 20 and perfect with 21. Our fault?
It´s just as Perpete says - the browser is part of the USER, not part of the provider of the services. Sure you want to make sure, a wide base of people can access, but it´s not a bug on the provider part most of the times. You still try to provide a maximum of support, but there´s only so little you can do.
Last edited by LA-seelenjaeger at 6/16/2013 9:16:57 PMZwei Dinge sind unendlich, die Dummheit und das All...