I can assure you that the GMs and BBs don't want you or your friend to be quiet. Every report of a bug or problem is, at some point, examined by the staff. At the same time, we all must understand the sheer number of issues facing the staff on a daily basis. Just because your issue isn't addressed within several minutes, hours, (or even days!) does not mean it is being ignored
It does no good for a BB or GM to respond to an issue in the Bugs forum and then do nothing about it.
Also, understand that we GMs are not capable of dealing with bugs and malfunctions within the game. These are things only the BBs can handle.
Buzzerbeater is a game for the users. We appreciate your patience, loyalty, and understanding. And, please, don't keep quiet! ;)