I am just giving my opinion. My point of view is different from yours.
I alway try to think first what could I have done better before blaming other people.
Of course there is a bug, and it has been fixed in the best possible way. I would complaint stronger if I see they are doing nothing to solve it. Not the case at all.
Every manager online game suffers from the same problems from time to time. We all make mistakes and it is not always possible to restore everything perfectly.
¡Me aburro! (Homer Simpson)