BuzzerBeater Forums

A game with 20k users looks like a very healthy active game to me. How many games like this have more than that? I don't think people will see that number and be put off at all.

Also, it's no longer declining. (it was, a little, but very slowly, and now the numbers are going back up again...) The old 50k figure is irrelevent really.

(I still play a cycling management game that has only 200 users left, but it's great! Just for some reason doesn't attract/keep new people or something)

I dont think there should even be a waiting time before you can sign in. Most websites you sign up,you confirm your email and you are logged in.

In my case i signed up first time,i was able to login immediately,i had a look on my team,released some players,i log off,next day i try to log in and it says my team was denied.

Then i sign up again,but now im not able to log in immediately,have to wait for review. My sign up gets denied.

Third time i sign up,cant login immediately,next day im able to login.

You know why i was denied? Because i used an english name on my full name. UNBELIEVABLE.

I can not comprehend why did such a thing happen twice,i can not have my name in english but only in my own language. Thats so unnecessary i can not even put it to words.

I literally put the exact same things into the fields every time except the third time i put my name in greek.

I dont know if anybody else had that problem but imagine if they did,there is no way they would figure out what they were doing wrong AND THEY WOULDNT BE ABLE TO CONTACT ANYBODY ABOUT IT.

Can you imagine losing sing ups because of such a reason?

Instead i put a random greek name in english letters.

I assume that you cant have you full name the same as the manager name? I only now came to the realization that this is probably the reason i was getting denied.

But nonetheless it was never explained to me other than a very generic response (not enough information provided,or something),i tried to contact somebody and got no response.

Please add somewhere an actual contact form that is check daily,you can not run any kind of website without having contact information.

Anyway lets not get off topic.

All signups that are denied receive a general message with a mail contact where they can get information about the denial and receive instructions about how to proceed next.

And avoid profanities in forum, please

Signups process as you can imagine is something important for BB and something we try to improve as much as we can, since it's the way users enter into the game and the door to what they are going to find.
In fact, this process is probably the one that has changed most. As Manon said, more than half of the new users don't have to wait anything at all to get the team, and just a few wait for more than a couple of hours.
I really think the % of signups processed without any issue is acceptable, but of course there are always some of them that could end with a wrong rejection.
That's the reason all rejections have an e-mail contact, so the users can find out what was wrong and how to solve it. We are aware that some of them won't even bother and will just leave the game without a second attempt. Part of our job is to minimize wrong rejections as much as possible, but it is impossible to have a 100% accuracy.

You guys made me recheck my email and sure enough there is no email i can contact.

This is the email i got,i dont need to translate it as you all give the same generic copy-paste response to everybody you deny,it might even get sent automatically i dont know.

I fail to see where there is any email address given.

https://i.imgur.com/DNeK3Vf.jpg

I actually completely forgot i even replied to the sender of this email,as you can see i had no hopes of getting a response as i know those emails are most of the time a @dont-reply emails. And of course i didnt get a response.

https://i.imgur.com/jGerEfs.jpg


It says i didnt give enough information but i filled every field i had to,otherwise i wouldnt even be able to finish the registration in the first place.


I might need a new pair of glasses but i dont see any email address given to me to contact somebody.


Bad GM or not this is extremely unprofessional.


Last edited by Jason Genova at 7/21/2016 7:05:37 AM

If you haven't received a rejection message, then there is a mistake that we have to solve and we will chekc to do it as soon as possible. It's not a general issue, since we are receiving some e-mails from time to time.
On the other hand, the signup request consits not only in filling all the fields, but doing it seriously, so the fact that you have been rejected could have been perfectly normal if you tried to signup with fake data.