It's like a commercial business. I can't imagine they finance it from their money earned somewhere else, at least they have to earn enough money so that they cover the costs.
And I'm sorry, but you seem to be blind as you haven't seen supporter star behind my nickname, my current supporter is prepaid until next summer.
I was writting about general feeling and thinking of many managers. It's very rare that someone is ready to pay for breakdown service. And it's worldwide game, for someone is 40$ almost nothing, for someone at different part of the Europe/World it's quite huge amount of money. There is some base of supporters, but I can imagine many of them will not pay supporter after the current one is over if the servise isn't better.
We can only wish good luck in finding new staff and hope for better service in very near future.