It's usually good to be in contact with the local staff, because they should know the local language (English is not a problem for the GM staff but let's say Turkish or Norwegian is understood by only a few of us) and be involved with the local community. Unfortunately, we can't support all languages but we do cover quite many.
but normally we will process those mails also, maybe we search a gm who understood or ask google or the la for translation.
The important thing is to report it, and avoid transfer with teams you are sharing your connection.