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Games eventually came on at halftime...still no box scores afterwards, but I assume these will show up at some point. Thanks for resolving stuff BB's!!

Um, what exactly has been resolved?

There has been literally no communication today about this colossal screw-up, and it's not even like this is an isolated incident! It's the first time games in the US have been affected, but this has been a recurring theme over the past couple weeks worldwide, with a history of problems dating back further. It would be nice to hear what exactly caused the problem and what steps are being taken to ensure it won't happen again, but there has been absolutely no BB presence here today that I've seen.

I may be wrong, but weren't two knew BB's added fairly recently for the expressed purpose of improving communication? I could point to the news item as a reference, but old news posts aren't archived. Go figure.

I might be able to understand these issues if the userbase had suddenly jumped 50 percent, but that's not the case. There are just as many users now as there were 2-3 months ago! That's a separate issue unto itself, regarding retention, but the point remains that nothing really seems to have changed to increase the load on the system. What is going on, BB? Is this major issue being worked on, or is everyone just crossing their fingers and hoping that the next set of games will go off smoothly?

Canada's games have been played!!

Morning after in the US, and the standings have not been updated.

Same here, but hey atleast we have our match results.

Allstars are already released in The netherlands

Fan surveys are updated, so that's something...

-oo-

Well I can't say much more than that we messed up the last few weeks. The amount of delays are unacceptable.

While we don't want to and shouldn't use this as an excuse, we are understaffed at the moment due to several holidays. So we ask for just a little bit of understanding here why we messed up that badly.

It appears the problem that caused the delays was about the same as the problems that caused the delays earlier. However we still didn't find the cause of the problem, so it's tough to fix it. This probably means the games will crash again next saturday, if we don't manage to find and solve that particular problem in the meantime.

Last edited by BB-Patrick at 8/15/2010 11:00:00 AM

Thanks BB-Patrick, for the update. Despite these issues, your team has always done a good job in addressing them in a timely manner and keeping everyone advised as to what to expect through various alerts. This level of professionalism and support is one of several reasons why I remain a paying customer. The thing that confuses me is why has your team has not posted a notice this time, when this has always been done before and even for this issue when it has reoccurred. Why limit your feedback on this issue to a thread in the bugs forum? Should we expect to receive notices in the future, or should we have new expectations? My game only ran a little late, and I can live with infrequent delays. I'm not unhappy, just confused.

Edit: I see you just created a related news item about an hour after my post. Thanks again.

Last edited by bonespawn at 8/15/2010 7:07:39 PM