You hit the nail on the head. In fact the name of the company I represent is called "Mattress Marshals" and I think the owner may well have taken inspiration from that classic for the company name. Actually I have referenced that scene many a time as a way too loosen up the person I am visiting. Simple fact is this, people call the retailer or factory bitching over comfort. I go out as a neutral party to record to what extent any visable issues have developed. Now I do put in my report a classicifaction but is up to the factory to formally decide if it gets replaced. But the way the warranties are put together I would say very few pass muster. Either the issues do not [player=XXX]exceed acceptable range of wear or if it does than in the overwhelming number of cases the consumer has done something to disqualify their claim. IE stains, broken frame, other obvious forms of abuse such as jumping on the bed. Now many times a retailer or factory will do something for that customer to facilitate good customer service relations. And for those who express concern over new product their see more leeway given, for the guy who has had the set for five, drven, 10 or even 20 years ( and yes that happens) those dudes I am sure never get a our and out replacement, maybe a "credit" towards a new set but those are the people who are out to gild the Lily. Most of my clientele skewers fifty and older, usually at least middle class, many are well to do. And about 1/2 are bent that the current bed does not hold up as well compared to the one they had before which in many cases was made during the Reagan administration.
Last edited by Coach Lambini at 5/20/2018 12:46:49 PM